Damage Claim - SMILE, WE'RE MOVING

Damage Claims

Claim Instructions

Please read the provisions of your insurance certificate (if any) and/or contract terms and conditions on the order for service, bill of lading, moving contract, and inventory.
SMILE, WE’RE MOVING will not consider the claim registered until we receive a completed claim form, signed by the claimant.
SMILE, WE’RE MOVING reserves the right to inspect any damaged items within a reasonable time. Do not proceed with repairs, replacements, or disposals until we review the completed claim form and determine the necessary course of action.
Do not dispose of any damaged item or its shipping carton until SMILE, WE’RE MOVING inspects them both and authorizes their disposal.
Do not repair any damaged item without prior authorization from SMILE, WE’RE MOVING any unauthorized inspections or repairs are at the risk and expense of the claimant and may void the claim.
SMILE, WE’RE MOVING retains salvage rights to any damaged item that we replaced. Do not discard any damaged item without prior authorization from SMILE, WE’RE MOVING.
Incomplete information may delay claim settlement. SMILE, WE’RE MOVING may require you to provide additional information to process the claim.
SMILE, WE’RE MOVING will deduct any applicable deductible from the claim settlement, which may result in no payment.
All local move claims must be reported within 5 days after the delivery date.
It can take up to 30 days to complete the claims process.

Specific Instructions for the Statement of Claim Section

ARTICLE – Describe each claimed item. If the item is missing, then identify it by color, size, pattern, manufacturer and/or brand name, model number, etc. Identify contents of shipping cartons as accurately and completely as possible. Indicate whether SMILE, WE’RE MOVING packed the shipping cartons.
NATURE OF CLAIM – Specify the type, severity, and location of the damage on each item.

Specific Instructions for the Statement of Claim Section

1. APPROX. WEIGHT – Specify the approximate weight of each individual item.
2. YEAR PURCHASED – Specify the year in which you purchased the item.
3. COST – Specify the price you paid for the item.
4. AMOUNT CLAIMED–Considering the age, the actual cost, and any pre-existing damage, specify a reasonable cost to repair or replace the item.
ADDITIONAL INFORMATION REGARDING CLAIM – Any information or comments you may have as to how loss or damage occurred will expedite claim processing. If additional space is required, use additional pages, and please include the same information requested above. Should any additional correspondence on the claim be necessary, please refer to the Move On Order Number.

Claimant Information

This claim for $_______ amount is made against SMILE, WE'RE MOVING for Loss or Damage in connection with the following described shipment.

Cosignee/Cosigner (First Name)

Cosignee/Cosigner (Last Name)

Address 1

Zip / Post Code

Address 2

Zip / Post Code

Pick Up Date

Drop Off Date

Bill of Lading Number

Phone

Description of item (1)

Claim type

Loss Damage

Age of item (years)

Amount Claimed

Description of item (2)

Claim type

Loss Damage

Age of item

Amount Claimed

Description of item (3)

Claim type

Loss Damage

Age of item

Amount Claimed

Description of item (4)

Claim type

Loss Damage

Age of item

Amount Claimed

Damage Claims

Claim Instructions

Specific Instructions for the Statement of Claim Section

Specific Instructions for the Statement of Claim Section

Claimant Information

YOUR NEW FAVORITE MOVERS!

YOU'RE INVITED!

© All rights reserved 2023. DOT #36500474

YOUR NEW FAVORITE MOVERS!

YOU'RE INVITED!

© All rights reserved 2023. DOT #36500474

YOUR NEW FAVORITE MOVERS!

YOU'RE INVITED!

© All rights reserved 2023. DOT #36500474

YOUR NEW FAVORITE MOVERS!

YOU'RE INVITED!

© All rights reserved 2022. DOT #36500474

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